How it works
We follow an order through every system it touches, find where nothing is watching, and design the first fix. Nothing to prepare, nothing installed.
The engagement
Five stages. The assessment is the first four and stands on its own. The fifth only happens if you decide, with the findings in hand, that it is worth it.
What lands
A scope, a fixed price, and a straight answer, including no.
What lands
Your critical journeys mapped, with every dependency under them.
What lands
A verdict on each failure, and the right-sized stack to see it.
What lands
The assessment document and a build plan, yours to keep.
What lands
One journey watched and automated, with the time to notice measured.
Assessment turnaround: 10 working days from the first walkthrough, not from the day you enquire.
Your time
That is the whole ask. Just over two of those hours is your people walking us through a real order, which is the part that finds the systems nobody remembers depending on.
Fill in the form
What you sell, what you run on, and the last thing that broke without warning.
Walk us through one real order
45 minutes each with two or three people who run the store. Screen shared: click to delivered, and the last few times it went wrong.
Answer a few questions by email
Usually about volumes, third parties, who gets called first and who is allowed to approve a change.
Walk through the findings
One call. Where you are blind, what we would fix first, and what we would never automate.
Right-sizing
Three depths, one methodology. The same business signals and the same detect, investigate and recover lifecycle come out of all three; what changes is how much of your estate is instrumented and what it costs to run. The tool is the last decision, not the first.
Business events, synthetic checks and uptime, watching the journeys rather than the servers.
How deep it instruments
Enough to know within a minute that orders have stopped, and roughly where. For most businesses this size it is the whole answer, and it is cheap to run.
The lightweight layer, plus real instrumentation on the parts you actually built yourselves.
How deep it instruments
Where most growing businesses land. Your own code is traced properly; the platforms you rent stay at event level, because that is all you can see of them anyway.
OpenTelemetry across the estate: metrics, logs, traces and APM, correlated into one picture.
How deep it instruments
Justified once your own services outnumber your rented ones. It costs real money to run, and we will tell you when you are not there yet.
Guardrails
Every response starts on the first rung. It moves up only once you have watched it be right.
See what each stage costs01 - It watches and investigates.
Collects the evidence and proposes a cause. Changes nothing.
02 - It acts on your approval.
Shows the action, what it touches and how to undo it. You approve; it runs, then checks orders recovered.
03 - It runs unattended.
Reversible actions only. Never an order, a payment or a customer.
Start with the blind spots