Reliability Assessment
Find out what could break today without anyone noticing.
Your critical journeys mapped, every blind spot ranked by what it would cost while nobody noticed, and a design for closing the first one. CAD $2,500 for the first 5 clients, delivered in 10 working days.
Assessment intake
Tell us what broke last.
Describe the last thing that failed without warning, and how you found out. We reply within two working days, and there is no payment or commitment today.
Review areas covered
- Checkout and payment
- Inventory and stock sync
- Order and fulfilment flow
- Shipping and carrier integrations
- Third-party apps and webhooks
- Storefront performance and uptime
- What you monitor today
- Who finds out when it breaks
Prefer email? Write to hello@secondframe.co.
What arrives
Mapped journeys, ranked blind spots, a right-sized stack.
Not a maturity score out of 100. Every gap arrives with what it would cost while nobody noticed, a recommendation and the reasoning behind it, as a written report plus a one-hour walkthrough.
Your critical journeys, mapped
Checkout, payment, inventory and fulfilment drawn end to end, with every system and third party each one depends on.
Where you are blind
The failures that could happen today with nothing to catch them, ranked by what they would cost while nobody noticed.
A right-sized stack
The monitoring your complexity actually justifies, from lightweight checks to full instrumentation. Not the most we could sell you.
First automation blueprint
Full design for one journey: the signals, what counts as a business incident, who is told, and what gets fixed automatically.
What it is worth
What is firefighting costing you every month?
A rough number is enough to know whether this is worth a conversation.
What comes back
Hours lost to firefighting, monthly
87 hrs
Hours returned, monthly
+43 hrs
Value returned, monthly
+$3,031
Value returned, yearly
+$36,372
Scenario estimate only, shown in Canadian dollars, and it counts hours rather than lost orders because that is the number we can defend. Hours returned are not the same as salary saved: in most businesses that time goes back into work that was already late. The assessment replaces these guesses with numbers measured from your own systems.
From enquiry to findings
Four steps, and nothing for you to prepare.
About four hours of your time, spread over two weeks. Built for e-commerce and online retail businesses (10–250 people) whose storefront, payments, inventory and fulfilment span more systems than anyone can watch by hand, and who are too small to keep a dedicated SRE or platform team, with nothing installed and read-only access only where it helps.
You send the form
Takes five minutes. No payment, no commitment.
We reply within 2 working days
Confirming what we would look at, the fixed price, and whether you are complex enough for this to be worth doing.
We walk through one real order
45 minutes each with the two or three people who run the store, plus a few questions by email.
Assessment delivered in 10 working days
Counted from the first walkthrough, not from the day you enquire.
What we need from you
A walk through one real order
45 minutes each with 2–3 people who run the store, screen shared: click to delivered, and the last few times it went wrong.
A few questions by email
Usually volumes, third parties, who gets called first, and who is allowed to approve a change.
Read-only access, where helpful
Viewer access to your store admin, payment and monitoring tools. Never write access, never anything that can move money.
Nothing installed
No agent, no code change, no plugin. Your storefront is untouched during the assessment.