Terms

The service

Secondframe provides the Digital Growth Upgrade: scoped improvements to customer-facing digital presence, enquiry and booking flows, and useful customer follow-up automation. The work includes documentation and guidance so you can manage routine updates.

Google and search journeys can be reviewed in an assessment. Profile changes and discovery improvements are included when agreed. Ongoing advertising, social posting, review management, search-ranking campaigns, sensitive internal operations, and full business management are outside the core offer.

Free Digital Presence Assessment

The assessment is free, with practical recommendations by email in 1 day. Requesting it does not create a paid engagement or require you to buy an upgrade. You can use the recommendations yourself or discuss implementation with us.

Recommendations are based on the information you provide and the customer-facing experience we can review. They are not a complete technical, security, accessibility, or legal audit.

Digital Foundations for Nonprofits

Secondframe’s planning, basic setup, and team guidance for nonprofits are free within a scope agreed together. An application requests a conversation; it does not guarantee a particular scope or delivery date.

External costs, including domains, hosting, paid software, and transaction fees, may still apply and are explained before you choose a tool. Larger systems, additional implementation, and ongoing administration are separately discussed and agreed.

The agreed nonprofit scope records deliverables, timing, access, ownership, and handover arrangements. The guidance, privacy, licensing, confidentiality, and applicable-law principles in these terms also apply to nonprofit work.

Scope, pricing, and delivery

Digital Growth Upgrades start at CA$99 for a focused improvement. All quoted amounts identify the currency and any applicable taxes. Broader work is priced for its agreed scope.

Before paid work begins, your written quote or engagement agreement confirms the deliverables, total project fee, schedule, required access, approvals, and any recurring tool costs. Changes to that scope are agreed in writing.

Hosting, domain registration, third-party software, and usage charges are included only when stated in the agreement. Project timing depends on the agreed work, integrations, materials, and approvals.

Handover and optional support

We provide account access, a practical guide, and hands-on help until you are comfortable making the routine updates agreed for your setup. This guidance covers those updates; new features and additional implementation are separately scoped.

Monthly help is optional and quoted separately. Its scope, fee, response arrangements, renewal, and cancellation terms are agreed in writing. There is no required ongoing agency retainer.

How to report issues and which fixes are included with the project are defined in your engagement agreement. Third-party tools have their own availability, support, and licensing terms.

Your responsibilities

Provide accurate service content and the materials, access, feedback, and approvals agreed for the project. You are responsible for having permission to use supplied content and to grant access to relevant accounts.

You remain responsible for your business decisions and customer commitments, including pricing, appointment availability, privacy notices, and lawful handling of your customers’ information. Review proposed content and customer-facing behavior before launch.

We agree any AI feature and its review requirements as part of the scope. AI-assisted outputs are reviewed for their intended use and may still need correction.

Payment and cancellation

No payment is taken through this site. Paid work is invoiced according to the written agreement. Work beyond the agreed scope requires a separate quote and approval.

If a paid project is cancelled after work begins, payment for completed work is handled under the engagement agreement. Optional monthly support has its own agreed cancellation terms.

Ownership and confidentiality

Free assessment recommendations can be used or shared by you. For paid work, the agreed deliverables and handover materials are yours once the applicable invoices are paid, subject to the licenses identified in the agreement.

You receive access to the agreed accounts and setup. Third-party products and reusable components remain subject to their licenses. Ownership of implementation code, repository access, and any reusable elements is specified before work begins.

We treat non-public business information and access as confidential. We will not identify you as a client or publish your project information without your written permission.

Outcomes and examples

We deliver the work in the agreed scope. We do not guarantee a particular number of leads, search ranking, saving, or commercial result. Outcomes also depend on your business, content, tools, and how the setup is used.

Illustrative scenarios on this site explain the service and are not presented as client results. Assessments and recommendations are practical guidance, rather than professional legal or financial advice.

Liability and governing terms

For paid work, liability and any limits are set out in the engagement agreement, subject to applicable law. Nothing in these site terms excludes rights or liability that cannot lawfully be excluded.

The written engagement agreement governs paid work and takes precedence over general service descriptions on this site. Secondframe operates from Vancouver, British Columbia. Engagements are governed by the laws of British Columbia and applicable Canadian law.

Contact

For questions or requests, email hello@secondframe.co. Secondframe’s founder is responsible for privacy and service enquiries.